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Privacy Policy

Last Updated: October 11, 2025

ServiZephyr ("us", "we", or "our") takes your privacy seriously. This Privacy Policy explains what information we collect and how we use it.

1. What Information Do We Collect?

  • Personal Information: When you place an order, we collect your name, phone number, and delivery address.
  • Order Information: We save the details of your order (what was ordered, from which restaurant, and the total value).
  • Technical Information: We may use cookies and analytics tools to collect usage data (such as which pages you visit) to improve our service.

2. How Do We Use Your Information?

  • To process your orders and forward them to our restaurant partners.
  • To send you order status updates (like "Order Confirmed", "Out for Delivery") on WhatsApp.
  • To provide you with customer support.
  • To improve and personalize our services.
  • With your permission, to inform you about new offers and promotions.

2A. Delivery Order Customer Notice

For delivery orders only, we collect and process delivery-specific information such as your delivery address, phone number, and location details (if you share location) to assign delivery, estimate distance/charges, and complete order tracking.

  • This delivery information is visible only to the relevant restaurant team and assigned delivery partner on a need-to-know basis.
  • We use this information for order fulfillment, delivery support, fraud prevention, and service quality monitoring.
  • We do not use your delivery address for unrelated marketing without your consent.

3. Who Do We Share Your Information With?

  • Restaurant Partners: To fulfill your order, we share your name, order details, and address with the restaurant from which you have ordered.
  • Payment Gateways: To process your payment, we use trusted payment gateways like Razorpay.
  • Legal Requirements: If required by law, we may have to share your information with government agencies.

We do not sell your personal information to any third party.

4. Data Security

We use industry-standard security measures to keep your information safe.

5. Contact Us

If you have any questions about this Privacy Policy, you can email us at ashwanibaghel@servizephyr.com.